Managed IT Services
Managed IT services are a type of outsourcing that involves a third-party provider taking responsibility for the maintenance and management of an organization’s IT infrastructure and systems. This can include tasks such as monitoring and maintaining servers and networks, providing technical support to users, and managing data backups and security.
Managed IT services are often used by businesses that do not have the resources or expertise to manage their own IT infrastructure in-house. By outsourcing these tasks to a managed service provider, businesses can reduce their IT costs, improve efficiency, and focus on their core business operations.
Managed IT service providers typically offer a range of services, such as:
Network management: This includes monitoring and maintaining the organization’s network infrastructure, such as routers, switches, and firewalls.
Server management: This includes managing servers, including installing and configuring software, monitoring performance, and troubleshooting issues.
Data backup and recovery: Managed service providers can help organizations to create and maintain data backup and recovery systems to protect against data loss in the event of a disaster or system failure.
Technical support: Managed IT service providers can provide technical support to users to help troubleshoot issues and resolve problems.
Security management: Managed service providers can help organizations to secure their systems and data from threats such as malware, ransomware, and data breaches.
Managed IT services can be a cost-effective and efficient solution for businesses, as they allow organizations to outsource the management of their IT infrastructure to a team of experts, rather than having to hire and manage their own IT staff.
Managed Services
Backup Management
Backup Management is crucial to avoiding data loss. Both Onsite data backups, and Offsite data backups should be developed for proper disaster recovery. Incremental backups giving the ability to recovery a copy of the same data for a given date is something that should be considered. Incremental backups are useful when data loss or corruption is not discovered quickly, and you backups are also corrupted. Incremental backups can be customized for your network and for each user depending on how they store their data. Server backup, Workstation backup, and Mobile Systems backup should all be considered for a complete backup system. Backup Data – you should be able to recover a copy of your entire network data copy from an offsite possibly unconnected protected data location. This will cover you in times of HACKER attack on your network where they lock or encrypt your data for ransom. Without an unconnected offsite copy, your backup could easily be locked and encrypted as well. Call us to develop you custom data backup system and train you to run and monitor you backup procedures.
System Monitoring
System Monitoring is also a large scope. Web Server Systems, Network Server Systems, Mail Systems, Website Systems, Network & Application Software Systems, Surveillance Systems all need monitoring and maintenance. Intrusion and hacker prevention and support is required. System performance and limits have to be monitored as well as error detection and repair. Networking performance is another big part of system monitoring. Detection of weak links in the network and addressing Server and Network performance. Internet monitoring and Data Use, Network limits, Server Log analysis for investigating IT anomalies. Cloud based servers allow most of these services to be provided remotely. Your business can contract long-term support for System Monitoring and more, and get back to work.
Data Management
Data Management for you or your business should be analyzed to see if you can centralize your data, make sure you backup your data, and investigate the potential of customizing your data management for you and your business. What this means for you and your business is custom to what data content you are creating. A lot of business data is moving to cloud-based solutions, and there are advantages in mobility and maintenance that make moving data to the cloud a good idea. Custom applications to manage your data can be created in many ways and platforms. Web based custom data solutions are the most common platform choice today. These are websites with front and back ends to pool your data for access to anyone customers or employees, this provides the business with real-time results. Years ago, we made Local Database data systems to help manage your data. Whatever data you are collecting and processing, someone should analyze how you are managing your data to maximize efficiency and protect you and your business from data loss.
Remote Workforce
Remote work has changed for the better with the internet and GPS available resources. By moving your data and systems to the cloud and web basing data will make remote access as simple as connecting to the internet. If you have your data on local servers, remote users will use secure VPN connections to connect to the office stored data securely. Cloud based systems provide powerful access and data use for remote work. Remote business operations can use GPS tracking to follow billing, tracking, and business operations. Data collection can be automated with GPS, and the workforce and customers can connect and manage data safely in real-time. We can connect you and your customers to your data and systems remotely and safely.
User Policies-Procedures-Processes
In order to manage risk to the network operations we must look at the weakest link and that is the users. Setting Policies for handling how the user interacts with email and the internet is important to keep the network data safe from internet criminals. Outlining the User Procedures and User Processes businesses can limit the amount of risk to the network and data. Education is the key as no user knowing realizes he or she has opened the door to hackers’ access to the network or data by clicking on an email link or opening a website or even working with fake support and allowing unauthorized users access to the network resources and data. Data Ransome scenarios or unauthorized money transfers are common threats that must be addressed and users must be educated to the threat. Since threats cannot be mitigated to zero, solid data backups and strong User Policies will protect you and your business.
Internet Security
Internet Security must be addressed for businesses to keep their data safe and safeguard from theft and ransomware. Over time the internet has become more secure, but the hacker war continues to evolve with the internet being the main delivery method. Businesses can put in a Internet filter or proxy to filter the local network internet delivery. Whitelist and Blacklist websites to just the sites you want your employees to use, and block out sites that are a distraction or a threat. These internet delivery boxes will have much more robust internet security than raw internet. Virus protection is still important, but now operating systems protect against virus by OS default ant the threat is not like it used to be. Still virus attack is something that must be addressed. Addressing network ports and intrusion to the network is also key to internet security. Monitoring server traffic for threats should also be addressed as part of Internet security. As part of our managed services, we will assess your vulnerability and advise you on options to increase your Internet security.
Data Recovery
Data Recovery is a staple of managed IT support. Data Recovery can best be delivered by preparing with backups and making sure your systems have backup and restore capabilities. Cloud based systems on major platforms like Google can provide you with incremental restore tools, and the cloud systems are backed up for us so cloud restoration is prepared for data recovery. Local workstation resident data should have a local backup strategy to make sure any dynamic data is backed up. Should the local hard drive fail, the post recovery of a damaged hard drive can be very expensive and sometimes not possible at any price. Custom backup systems can be built for the local workstations an locally stored user data. Server data and server systems should be backed up in a way that can be restored incrementally. In many cases data can be corrupted and the backup also corrupted. At that point you need to go back to an incremental backup prior to the data becoming corrupted. So, the key to DATA RECOVERY is a solid backup strategy and implementation, otherwise you can expect at some point DATA LOSS.
Workstation Maintenance
User workstations traditionally are MAC and PC platforms. Each of those workstations have a life cycle and can be upgraded and improved over the life of the computer. When to retire a workstation and replace the hardware is usually run on a 3–5-year cycle, although this is subject to each site. This all depends on cost on new equipment, evolution of the workstation platform hardware, and financial budgets. Withing 3-5 years there is usually newer, better, faster technology. Faster workstation performance means faster user work performance. In some cases, we can upgrade the current platform with the newest technology and increase the life cycle of the hardware workstation. Maintenance of the software loaded on the workstation is also important for workstation performance. By periodically cleaning up the software, upgrading the versions for best security and compatibility are essential to keeping your workstation performance at its best.
Network Devices
Network devices can include any IP based peripheral from a printer to a storage device. Printers for some businesses are essential and for large scale operations like a dealership or a law office my consider leasing a high-end printer from a national vendor. Network devices need stable network environment, and your managed IT service provider can reserve and organize your network devices to keep them operational and trouble free. Network devices need software and firmware updates from time to time to keep them secure and operational. Network devices now also include IP based cameras, phones, tablets, audio systems, and WIFI peripherals.
Server Maintenance
Server maintenance and support requires a high level of expertise and should be part of your managed IT services. The term Server can be from many platforms. Windows Servers, Web Servers, UNIX Servers are three traditional server platforms. Virtual servers can be quickly designed to meet your specific requirements now from the cloud. But Maintenance and service operations require a skilled network engineer. Hacker threat prevention, Migration and backup, upgrades are will require support from a specialist. Disaster preparation and a plan for recovery is a smart decision for all businesses to address. What will you do should your main server be lost? Are you prepared with a plan for recovery? Server Maintenance is one most difficult and important IT managed services for any business.
Managed Cyber Security
Managed Cyber Security refers to outsourcing the monitoring, management, and resolution of cybersecurity needs to a specialized third-party provider. This comprehensive service includes continuous threat detection, incident response, vulnerability assessments, and compliance management. By leveraging advanced tools, expertise, and industry best practices, organizations ensure robust protection against cyber threats. Managed Cyber Security providers offer real-time monitoring, analysis of security events, and proactive measures to thwart attacks. This approach enhances an organization’s security posture, minimizes risks, and allows internal teams to focus on core operations. Regular updates and threat intelligence keep defenses current, creating a resilient security environment in the ever-evolving digital landscape.
Co-Managed IT Support
Co-Managed IT Support combines in-house and external IT resources to optimize technology management. In this model, internal IT teams collaborate with external experts to enhance efficiency and expertise. Internal staff handle day-to-day operations, while external partners provide specialized skills, proactive monitoring, and strategic guidance. This approach ensures comprehensive IT coverage, proactive issue resolution, and access to advanced technologies. Co-Managed IT Support fosters seamless communication, streamlined workflows, and rapid problem-solving. It allows businesses to scale resources according to needs, reduce downtime, and stay competitive. By leveraging the strengths of both internal and external IT teams, organizations achieve a cost-effective, agile, and resilient IT environment.
Apple device management
Apple device management refers to the centralized control and administration of Apple devices within an organization. It involves deploying, configuring, securing, and monitoring Apple devices such as iPhones, iPads, and Macs. This management process includes setting up policies, managing apps, ensuring security compliance, and enabling remote troubleshooting. Apple provides tools like Apple Business Manager and Apple School Manager, which allow businesses and educational institutions to efficiently manage their Apple devices. Device management ensures uniformity, security, and productivity by automating tasks like software updates and app distribution. It also facilitates data protection and enhances the overall user experience, making it vital for enterprises relying on Apple devices.
Managed Archival Services
Managed Archival Services involve outsourcing the storage, organization, and retrieval of digital and physical records to a specialized provider. This service ensures businesses comply with legal requirements, data retention policies, and industry regulations. Professional archival services offer secure, climate-controlled storage facilities, utilizing advanced technologies for efficient indexing and retrieval. They manage the entire lifecycle of records, from creation to disposal, safeguarding valuable information and ensuring quick access when needed. Managed Archival Services provide businesses with peace of mind, freeing them from the complexities of record management while ensuring data integrity, confidentiality, and compliance. This strategic approach enhances operational efficiency and minimizes legal and regulatory risks associated with data management.
Remote, solar systems for network, equipment, and IP cameras
Deploying off-grid, solar-powered solutions for network equipment and IP cameras. This service involves the strategic placement and setup of solar panels, batteries, and associated equipment to provide continuous power to remote locations without access to conventional power sources. Technicians assess the energy requirements of network infrastructure and IP cameras, design solar systems tailored to these needs, and implement remote monitoring for efficient maintenance. This sustainable solution reduces dependence on grid power, making it ideal for off-site installations, surveillance, and communication in remote or challenging environments. The service enhances operational efficiency, extends equipment uptime, and contributes to environmentally friendly, resilient infrastructure for critical network and surveillance applications.
DNS troubleshooting
focuses on identifying and resolving issues related to domain name resolution on computer networks. Skilled technicians analyze DNS configurations, diagnose connectivity problems, and address issues affecting domain-to-IP mapping. This service often involves verifying DNS server settings, resolving DNS cache problems, and troubleshooting misconfigurations that impact website accessibility. By employing diagnostic tools and methodologies, such as packet analysis and DNS query monitoring, technicians swiftly identify and rectify DNS-related issues. This ensures the seamless functioning of online services, enhances network performance, and minimizes downtime, ultimately optimizing the reliability and accessibility of websites and networked applications.
Printed Circuit Boards(PCB)
A Printed Circuit Boards (PCB) design service involves the creation and optimization of circuit layouts for electronic devices. Skilled designers use specialized software to arrange components, establish electrical connections, and ensure efficient signal flow on the PCB. This service considers factors like size, heat dissipation, and manufacturability. Designers collaborate with clients to meet specific functionality and performance requirements. Additionally, they adhere to industry standards and best practices for reliability. The goal is to produce a well-crafted PCB layout that facilitates seamless electronic integration, optimal performance, and successful manufacturing, enabling the efficient development of electronic products and systems.
Hardware lifecycle management
Hardware lifecycle management involves the comprehensive oversight of electronic devices throughout their entire lifespan. This service encompasses procurement, deployment, maintenance, upgrades, and responsible disposal of hardware. It ensures optimal functionality, security, and cost-efficiency by implementing strategic planning, regular maintenance, and timely upgrades. Additionally, it emphasizes environmentally conscious practices during end-of-life disposal, promoting sustainability. By outsourcing hardware lifecycle management, organizations can streamline operations, enhance cybersecurity, and reduce the environmental impact of electronic waste, ultimately maximizing the value and efficiency of their hardware investments.